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Privacy Policy

Thank you for choosing Santulan, a mental health app dedicated to supporting your emotional well-being. We prioritize the protection of your privacy and the confidentiality of your personal information. This Privacy Policy outlines our commitment to safeguarding your data, ensuring compliance with mental health laws and regulations, and providing clarity on limits to confidentiality.

1. Information We Collect:

a. Personal Information:

  • Upon registration, Santulan may collect personal details such as your name, email address, date of birth, and demographic information.
  • Should you opt to utilize specific features of the app, we may also gather sensitive information pertaining to your mental health, encompassing mood tracking data, journal entries, and notes.

b. Usage Information:

  • We may collect data regarding your app usage, including log data, device information, and usage patterns. This assists us in enhancing our services and user experience.

c. Cookies and Tracking Technologies:

  • Santulan may employ cookies and similar tracking technologies to enrich your experience and gather insights into your usage patterns. You retain the ability to manage your cookie preferences via your device settings.

2. How We Use Your Information:

a. Providing Services:

  • We utilize the information we gather to deliver, maintain, and refine our app, incorporating personalized content, features, and recommendations.

b. Communication:

  • Your contact information may be employed to communicate with you regarding your account, service updates, and promotional offers. You retain the right to opt out of promotional communications at your discretion.

c. Research and Analytics:

  • We may anonymize and aggregate data for research and analytical endeavors to deepen our understanding of mental health trends and refine the effectiveness of our app.

d. Legal Compliance:

  • Your information may be utilized to fulfill legal obligations, adhere to regulations, or respond to requests from law enforcement or governmental authorities.

3. Sharing and Disclosure of Information:

a. Service Providers:

  • We may share your information with third-party service providers who assist us in delivering and refining our services, such as hosting providers, analytics providers, and customer support services.

b. Legal Requirements:

  • Your information may be disclosed if mandated by law or if we deem such action necessary to comply with legal obligations, safeguard our rights or those of others, or ensure user safety and security.

c. Business Transfers:

  • In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will provide notification of any such change in ownership or control of your personal information.

4. Limits to Confidentiality:

In situations where there is an imminent risk of harm to yourself or others, including but not limited to cases of suicide risk, we reserve the right to breach confidentiality. In such instances, we may disclose your personal information, health records, and consultation information to ComPsych or your employer to ensure appropriate support and intervention.

5. Data Security:

While we implement reasonable measures to safeguard the security and confidentiality of your information, please be aware that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your data.

6. Your Choices and Rights:

a. Access and Correction:

  • You may access, update, or correct your personal information through your account settings within the app.

b. Data Deletion:

  • Should you wish to delete your account and associated data, you may do so by contacting us at contact@santulan.co.in. Please note that we may retain certain information as required by law or for legitimate business purposes.

c. Opt-Out:

  • You retain the option to opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.

7. Children's Privacy:

Santulan is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at contact@santulan.co.in, and we will take steps to remove such information from our systems.

8. Compliance with Mental Health Laws:

Santulan adheres to applicable mental health laws and regulations governing the handling and protection of personal information in the context of mental health services.

9. Changes to this Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Notification of any material changes will be provided by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of the app after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us:

Should you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us at contact@santulan.co.in.

Thank you for entrusting Santulan with your mental health journey. We are committed to providing a secure and supportive environment to enhance your well-being.